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Terms & Conditions

​​​By placing payment for a service, you confirm that you have read, understood and accepted our terms and conditions as set out below.

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Training Commitment​

UKCCRA and the team will work with you, using scientifically proven, reward-based training techniques. Our aim is to build on your relationship with your dog, to create the best team. Class sizes are kept small to provide individual tuition and a relaxed environment whilst the classes are designed to be fun and rewarding for both dog and owner.

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Health and Safety​

  • Follow instructions at all times to ensure health and safety of both dogs and humans attending.

  • Participating in an activity with dogs and other persons may pose a risk to yourself and your dog, and you agree to indemnify UKCCRA for all personal injury and damage to property owned by you while attending the sessions.

  • You must make any person accompanying you aware that they are also attending at their own risk.

  • Any accidents or issues involving a person or a dog must be reported immediately to the trainer.

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​The following are not permitted:

> Flexi/retractable leads are not permitted to avoid injury to others
> Dogs who have been in contact with another dog infected by a contagious disease

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  • If a dog is unable to attend, owners are welcome to attend alone in order to keep up to date with the training course.

  • You are responsible for the behaviour and actions of your dog and for keeping dog(s) on leads (unless instructed otherwise by UKCCRA trainers) for the entirety of your visit to the site.

  • All dogs attending should be fully vaccinated and up to date with their boosters.

  • Owners must clean up after their dogs in and around the training venue.

  • Wear sensible flat, closed-toe shoes and weather-appropriate clothing.

  • Cars are parked at their owner’s risk.

  • Smoking and vaping is prohibited on site.

  • Take all your rubbish home with you.

  • We reserve the right to request any persons to leave the premises or cease the session if they are abusive to any other person or dog.

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Sessions ​

  • For optimum results, you should attend all the sessions.

  • Older children can attend our sessions by request in advance, but they must be supervised by a responsible adult and not disturb the class.

  • If you have a bitch in season (or likely to come into season), please get in touch via email at ukccra@gmail.com so we can discuss options.

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Training Methods​

In line with the most up-to-date research and animal welfare legislation, UKCCRA uses reward based  training methods only. Harsh handling is not permitted (and is strongly discouraged in general). As such, choke chains, check chains, prong collars, slip leads and punitive methods are prohibited.

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Bookings, Cancellations & Refunds​

  • Payment for sessions is made at the time of booking and is not transferable unless recommended by a UKCCRA trainer.

  • A substitute delegate may be named at any time before the session at no additional cost.

  • Cancellations must be made in writing to ukccra@gmail.com 

    • Less than 14 days’ notice: no refund.

    • More than 14 days’ notice: refund minus £25 admin fee.

    • Changing to another course date more than 14 days before start: £25 admin fee.

  • Block bookings (1:1 sessions, behaviour work) must be used within 6 months. After this, no refund will be given. Refunds for unused sessions within this period are at UKCCRA’s discretion minus £25 admin.

  • No refunds for dogs coming into season.

  • Full course fees remain payable even if you miss some sessions.

  • UKCCRA reserves the right to change content, dates, venues, or instructors without liability.

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Offers, Discounts & Promotions​

Any offers, discounts or promotions advertised by UKCCRA are for new bookings only and cannot be applied retrospectively. UKCCRA reserves the right to withdraw promotions at any time.

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Data Protection​

See our Privacy Policy.

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Complaints Procedure​

If you or an accompanying person are dissatisfied with the service or facilities, you must email ukccra@gmail.com within 5 working days. UKCCRA will respond promptly to address concerns. Complaints raised after this time or not submitted via email will not be eligible for refunds or compensation.

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Force Majeure

UKCCRA does not accept liability for events outside its control (e.g. acts of nature, fire, flooding, venue safety issues). Refunds in such cases are at UKCCRA’s discretion.

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Queries

Please contact us via ukccra@gmail.com if you have any questions.

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